Terms of Service

Estimated Completion Time

ElectrikCity will provide an estimated completion time for your repair or install. However, unforeseen circumstances may affect our ability to complete the repair as quoted. We will contact you by your preferred contact method or by phone when your device is ready for pickup.

Diagnostics & Quotes

In-depth diagnostics may carry a fee. We will tell you before those begin. We provide a quote before starting repair work, and no work beyond the agreed quote will be performed without your approval.

Hardware Replacement

Any old parts or hardware removed during service will be returned to you when you pick up your device.

Impact of Upgrades

It is your responsibility to understand the impact of upgrades to the operating system, applications, and utility software. Such upgrades can lead to incompatibilities and possible loss of data. Hardware and software work together, and incompatibility may not become apparent until a later date. You are responsible for contacting the manufacturer of your software regarding compatibility issues before you request any upgrades.

Data Loss

You are responsible for backing up your data before service. Certain repairs, including but not limited to virus and spyware removal, may damage or erase software and/or data on your device. You may request that ElectrikCity back up your data for a stated fee; however, we do not guarantee any backup.

Liability

ElectrikCity’s liability for damage to your device is limited to damage determined to be caused by ElectrikCity’s negligent acts or negligent omissions. Our liability for repairs is limited to the total price of the repairs.

Ownership

You must own the device you bring in for repair, or the person bringing in the device is responsible on behalf of the owner.

Privacy

Our technicians will not browse through your device’s storage looking at your data; however, they may inadvertently see data during the course of their work. Please remove any personal or private files you do not want others to see.

Right to Refuse

In its sole discretion, ElectrikCity reserves the right to refuse work that it believes is beyond the scope of its ability or for other good cause.

Scope of Work

ElectrikCity will only perform the work agreed upon when you drop off your device. You must authorize any additional work that may be required before we proceed.

Payment

Payment is due when you pick up your device unless otherwise agreed in writing. Special-order parts may require a deposit before we place the order. If you do not pick up your device, you remain responsible for agreed-upon work and for parts already ordered or installed.

Warranty

Warranty on parts is limited to any remaining manufacturer warranty from the original date of purchase. If a repair is not satisfactory, you must notify ElectrikCity within 48 hours of receiving your device.

• If hardware failure is at fault, the repair will be free, including labor.
• If hardware failure occurs within 10 days and manufacturer warranty still applies, you receive a free repair.
• If hardware failure occurs after 10 days but manufacturer hardware warranty still applies, you pay labor costs only.
• Software-related issues — including malware or software installed after repair — are not covered. Labor rates apply even within 48 hours, as a device can be reinfected immediately after service.

Unclaimed Devices

All devices must be picked up within 90 days of drop-off. We will make reasonable attempts to contact you using the information provided at drop-off. After 90 days, unclaimed devices may be disposed of or otherwise handled and become the property of ElectrikCity, with no further obligation to store them. You remain responsible for any outstanding balance for work performed or parts ordered, even if the device is not picked up.